Returns Policy:
We hope that you will be happy with the item you have received but if for any reason you're not completely satisfied, you may return the item for a refund or an exchange as below;
Faulty items:
If your item is faulty or is damaged, please get in touch with us within 3 days of receiving your order. As we deal with fragile items, we need to be notified of any faults in your order immediately.
Returning because you've changed your mind:
If you have changed your mind and would like to return your order or items within your order, please get in touch with us and return your order within 14 days of receipt. Customer is liable for refund postage and an administration charge of £3.50 where there is no fault in the item itself. If the item is not returned in its original condition, the customer is responsible for any loss in value.
Refund Policy:
- All refunds due to you will be made using the same method used by you when paying for the Goods [(unless you request an alternative)]. You will be refunded the price paid for the Goods and for delivery, subject to the following limitations and deductions:
- If you are exercising your right to change your mind under the cooling-off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.
- Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but we do not reimburse premium delivery charges.
- All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, We will issue your refund within 14 calendar days of:
- The day on which We receive the returned Goods;
- The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier);
- If We are collecting the Goods, the day on which you inform Us that you wish to cancel and end the Contract; or
- If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel and end the Contract.
